Abstract
 
Background : Cash has been king in mode of payment in Indian hospitals and one of the reasons for this is to cover unforeseen medical treatment. However, now-a-days the government prefers the cashless transaction for conduction of public health programs. Though Sanjay Gandhi PGIMS (SGPGIMS) Lucknow, a tertiary care hospital has also been providing digital payment facilities since 2011, but utilisation was minimal. Usage of digital payment mode though increased significantly just after demonetization but its sustenance after remonetisation has been topic of discussion. Materials and method : Study  conducted  from March 2017 to March 2018 for revenue generation and card swipes was compared with previous studies conducted on utilization of card for payment. Public perception on digital mode of payment was also observed. Results : Following demonetization, digital payment  / number of card swipe saw sharp spike of 27%/365% increase from base line in Nov-Dec 2016. As remonetisation picked up pace, digital payments fell down to the level of  18% /342%  increase in comparison of above value between March –December, 2017. But usage of card payment was again  geared up to the level of  32%/427% increase from base line from January to March 2018. 80% of public preferred for digital mode of payment  but all of them did not use. 
 
Conclusion : A notable finding of huge increase in % of card swipes in comparison to increase in % of revenue generation is a positive sign favouring the acceptance of digital mode of payment. Gradually public is adopting digital mode of payment in hospital.
 
Date: 
Wednesday, March 27, 2019
Journal file: