Abstract:

 

Health care standards that are influenced by the patient satisfaction is clinical outcomes and patient retention. Hence understanding the depth of patient satisfaction is a burning issue in the present trend which witness high competition in health care organisations. although various attempts were made to measure patient satisfaction, neither of the studies prove conclusive. Hence to explore the challenges in measuring the patient satisfaction, and providing the solution for quality health care services, the present article is written.

Objective: To explore evidence on the relationship between patient satisfaction and patient care services, its challenges and solution.

Design: systematic review

 

Research site: literature pertaining to the studies done in Primary and secondary care which includes hospitals and health care centres.

Result: The present study analyses evidence from 23 studies, out of which 11 studies were analysed based on the objectives of the present study. It was found that there is consistent positive association between the patient satisfaction and clinical effectiveness. There is also positive association between effective communication.

Conclusion: the literature when reviewed and analysed in the present study show the patient satisfaction is influenced by various factors like patient experience, clinical effectiveness. The article also highlights that the effective communication regarding the health care process should not be sidelined. Hence all these dimensions should be considered for patient satisfaction.

Key words: patient satisfaction, health care service, quality indicator for patient satisfaction.