Abstract
Patient experience management includes complete interaction between the patient and the hospital. In an inpatient department, it starts from admission of the patient to discharge and follow up. A questionnaire survey with patients have been conducted and a factor analysis is applied to identify factors for patient experience. This paper aims to identify the key factors that influence the patient experience in an inpatient department.
Keywords: Patient Experience, Quality care, Patient satisfaction
Date: 
Thursday, April 21, 2016
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