Nursing Service Administration & Quality Management Programme [2017-2018]

Aim:
To sensitise the mid level and senior staff  on latest trends in nursing services administration and developments in respect of Quality management of hospitals and health  services, and to enable  them to take up higher responsibilities in management  of quality nursing care services.

Objectives:

• To create an awareness of the changing and challenging roles of  nursing services in management of nursing care with a view to providing quality  care  at  optimum  cost  to  the  satisfaction   of  consumers.
• To equip the participants with knowledge and skill of quality management of nursing services, to carry out their responsibilities efficiently.  
• To provide a platform for interaction amongst the participants and to identify the recent trends in specialty nursing.

Programme Outline:

•  Role   and  functions of nursing  professionals  engaged  in  management of nursing care and nursing services.  
•  Management  science and technology related to Quality Management as applicable  in  nursing services.  
•  Nursing  management needs for speciality nursing  areas  like critical care, operating room, pediatric nursing,  community psychiatric nursing, cardio-thoracic care and so on.
•  Quality Standards applicable in areas of nursing care services, such as, Ward Management, Infection Control, Waste Management & stores management and so on.
•  STRESS Management           

Course Goal:

• Learn Fundamentals Nursing Services Administration of Quality Management System (QMS).
• Study ISO 9001 QMS and ISO 9001 documentation.
• Examine statutory and ethical issues applicable to patient care services and Quality management of Nursing care.
• Examine  dimensions of Quality and the levels of performance applicable to Nursing Services Administration
• Examine quality needs in nursing services administration at various levels. Develop Quality criteria for nursing service and care, for patient safety, medication errors, sentinel events and importance of  Nursing records and Nursing audit
• Examine functional and quality needs in clinical and supportive services affecting nursing care.
• Learn Leadership team building and communication needs and analyze the quality requirements in management of human and material resources including equipment handling and care.
• Examine trends in customer relationship management (CRM).
• Study essentials in disaster management, waste management, hospital infection control etc.
• Learn to prepare standard operating procedure (SOPs) and check list for quality audit, and nursing audit.
• Study latest trends in health care services administration affecting nursing care.

Registration Fee:

• Rs. 5500/-  [Rupees Five thousand five hundred only]  per non-resident delegate [inclusive Service Tax 15%  or GST as applicable, Lunch,  tea  &   study materials].  Discount of 10% will be given for timely registration of Three delegates and above from same organization.  
• Residential Delegates – Additional Rs. 5000/- [Five thousand only] for board and lodging [for six (6) days]. No discount on board and lodging.  Academy of Hospital Administration have own guest house in AHA House, NOIDA where we accommodate [32 persons] on payment  of  nominal charges for board & lodging.

Details of Programme and Registration form, click below to download:-